What to do if a guest steals the tableware from the restaurant

1. The taste of the dishes is salty or light, some dishes are not hot, and the maturity is not enough, in this case, you should take the initiative to apologize to the customer and negotiate with the chef concerned, please wait for the customer to wait, and the chef will reprocess. If there is any deterioration of the dish, it should be returned immediately and replaced with another dish with the same price as the dish, and the dish should be prepared with the consent of the customer. >>>More

Critical education. If the person's character is really unsatisfactory, he can be dismissed. The provincial people put him like a thief every day. If this is just an accident, then after criticism and reminder, see how his attitude is before considering whether to continue to hire.

.First of all, ask the guest and the room attendant to understand the situation, find out the facts, if the loss is a general item, you can ask the guest to leave the address, name and phone number, so that you can find it and return it in time, if you can't find it, you should also call the guest to show concern. 2. >>>More

Call Complaints, Business Complaints.

On the one hand, the restaurant is lit with emergency lights or candles to stabilize the mood of customers and prevent riots. Then ask the electrician to turn on the power as soon as possible and restore normal lighting. The hotel manager personally explained the reason for the power outage to the guests, asking for a concise and honest attitude. >>>More