What to do if the restaurant loses power

On the one hand, the restaurant is lit with emergency lights or candles to stabilize the mood of customers and prevent riots. Then ask the electrician to turn on the power as soon as possible and restore normal lighting. The hotel manager personally explained the reason for the power outage to the guests, asking for a concise and honest attitude.

It must have been accidental, and the guests will understand. Finally, you can give a consumption coupon for each table to attract customers to come to dine next time and eliminate bad misunderstandings.

If you are the manager of the restaurant, do a good job in the following aspects:

First: quickly use the walkie-talkie to notify the staff of each post, quickly appease the guests, so that the guests do not worry.

Second: Quickly provide guests with candle lamps instead of lighting, and let the service staff do a good job of comforting the guests, using language skills (which should be trained in the usual training).

Fourth: Go to the place where the guest is most dissatisfied to personally deal with the customer complaint and appease the guest.

Fifth: After the power is restored, apologize to the guest if necessary, or send a fruit bowl or other measures.