The sofa I bought has a quality problem, and it will not be returned after sale, what should I do?

Updated on Sofa 2024-08-06
4 answers
  1. Anonymous users2024-01-24

    You can communicate with the merchant, if it has been stated that it is a spot processing before we buy, and you agree, this kind of return and refund is very troublesome (because you understand).

  2. Anonymous users2024-01-23

    Go to the consumer association to complain, or expose it in the media. Or call a few people to the sofa shop, and if they don't return or exchange, they won't be able to do business.

  3. Anonymous users2024-01-22

    So do you have a stain now, or other quality problems, if it is a quality problem, you can return it.

  4. Anonymous users2024-01-21

    Ways to protect rights after answering the rights and interests of consumers: 1. Automatically negotiate with the merchant. When you find that the purchased goods do not match your needs, you will negotiate and communicate with the merchant as soon as possible, point out that your purchase purpose does not match the product, and apply for replacement or return.

    2. Online shopping - seven days no reason to return or exchange. From March 15, 2014, for online shopping, if the product does not meet their needs, the buyer can return the product without reason within seven days from the date of receipt. No reason to return or exchange the product provided that the product has not been opened.

    3. 12315 rights protection. In the case of no communication with the merchant, you can call 12315 to protect your rights through legal channels. This is the most direct and effective way to find legal rights protection.

    It can give the most effective punishment to unscrupulous merchants. Before using 12315 to protect rights, it is best to keep the valid certificate of the merchant's improper transaction.

    4. Media exposure and rights protection. For illegal businesses with background and influence, various negotiation channels and various rights protection are blocked, and their illegal acts can be exposed through various media (TV stations, websites, microblogs, etc.), and their rights can be deeply protected through the pressure of public opinion and the attention of high-level government officials.

    It's useless to ask questions and take 12315, they are all on the side of the merchants, and they feel that the society is too dark and there is no place for consumers to speak.

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