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Anonymous users2024-01-24As a restaurant manager, guests often complain that the dishes are not delicious, depending on these situations, the same guest eats different dishes and complains, which is a difficult guest, this kind of person just wants you to say good things to him and give him discounts.
If different guests eat the same dish and they all say that it is not delicious, then this is the chef's dish!
Whatever the reason, as a restaurant manager, when a customer complains that the dish is not delicious, you must first taste whether the dish is really problematic and then discuss the dish with the chef.
If you want hot dishes, cold dishes, of course, you can't accept them, you have to complain.
First of all, it depends on your position in the restaurant. >>>More
1. Complaints about the service industry occur from time to time. >>>More
Hehe, this guest is sick!
However, the important thing is to have a good attitude towards the guests, nothing more than to say something nice, don't lose your temper, especially don't scold, otherwise it will have a bad impact on the restaurant. >>>More
Not affecting the reputation of the restaurant is the best way to reduce losses. If there is a hard injury in the dish, if there is a foreign object to replace the dish, there are flies that must be replaced, or even free of charge.