Chinese restaurant, because of customer complaints that the food is too slow, how to deal with it

First of all, I want to say that I'm sorry to keep you waiting, I'll help you look at the ordering time, if it's an overtime dish, immediately urge the kitchen to hurry up, if it's not time to serve, then deal with it and say, "Hello, Mr. (Madam) please wait a while and urge this dish for you".

Just hire two more chefs and make it quicker. Or just a good taste, we have a restaurant here, it's slow to serve but it tastes good, and it's always full.

I met an N guest complaint about this problem, I have been in the service industry for a few years, and I first say sorry to the customer. I'm going to give you a push. Then take a look at what kind of dish you ordered, whether it is a slow dish or a fast dish, if it is a slow dish, explain to the guest, because this dish takes so long, so it is relatively slow, if it is a fast dish, it depends on whether it is because there are more guests today, so that the dish has not been served.

There are other reasons, 1 is that the waiter forgot to place an order, 2 is that the kitchen missed an order and forgot to do it3. There is a problem with the computer system (it is to order with the computer). It is best to bring a walkie-talkie, which is more convenient!

Hope it helps!

1) First of all, carefully check the menu to determine whether the order was not placed because of the omission. If it is omitted, immediately verbally notify the kitchen to cook, and then make up the order;

2) Secondly, if it is not a problem with the ordering process, the service staff should go to the kitchen to find out if it is cooking. If it is cooking, reply to the customer later and tell him the exact time of serving; If it hasn't been cooked, then notify the kitchen to cancel the cooking, reply to the guest, and then notify the restaurant to cancel the dish.

3) In the ordering process, while introducing the dishes to the guests, it should be recommended to have a shorter cooking time to avoid complaints due to the long waiting time of the guests.