What qualities do you need to have as a restaurant manager?

Restaurant managers need to possess the following six qualities.

1. Professional quality: The main body of the catering industry is catering products, and qualified managers must be well versed in or even able to operate a complete set of processes such as production, production and sales of catering products. Professional managers should have a solid knowledge of business management theory and understand economic theories in financial accounting.

At the same time, professional managers should learn to develop and use such as "automatic ordering systems".Automated office means in the construction of enterprise network resources. These excellent business capabilities will be the core elements of professional quality.

2. Market awareness: The market has the characteristics of diversification and changeability. Professional managers of catering should keep up with the situation and be familiar with the rules of the market game.

Accurately grasp the development trend of the catering market, have a forward-looking vision, and have an accurate grasp in the business development and regional market development of the enterprise.

3. Sense of innovation: The business characteristics of the catering industry are complex and diverse, and it is necessary to have the right target market in the business model determined by the enterprise, and the business means and management skills must be able to meet people's consumption wishes, and to develop the market with innovative concepts.

Fourth, service awareness: service is the eternal theme of the catering industry, to be able to accurately grasp the psychology of different consumer groups, to achieve targeted service, personalized service, can be as much as possible in the process of catering service in the process of many variable factors to determine, through the service to highlight the operational characteristics of the enterprise. Service also contains a kind of respect, a double respect for both owners and customers.

Fifth, the concept of talent: employees are the greatest wealth of the enterprise, as the manager of the enterprise, the catering professional manager should pay full attention to the value of employees, reasonable allocation of human resources of the enterprise, so that the responsibilities and rights are clear. It is necessary to have a scientific outlook on talent, be good at discovering and cultivating talent, make rational use of talent, and be able to retain talent.

6. Communication skills: Handle relationships with different groups of people such as owners, customers, and employees. It is necessary to coordinate the interpersonal relationships around you through hard communication skills.

With the modern development of the catering market, professional managers should pay attention to communication skills, improve communication skills, and be able to master one or two foreign languages.

Quality, to be able to tolerate customers, to be psychologically strong, to manage employees, to be gracious and powerful, flexible head to calmly respond to emergencies, in addition to have professional management knowledge.

If you want to be a gold medal catering manager, you must have the qualification certificate of a senior professional manager. Obtain the examination certificate of catering management and practice, catering marketing, modern kitchen production management, food hygiene and safety, and obtain the qualification certificate of intermediate professional manager in China's catering industry. To apply for the qualification certificate of senior professional manager in China's catering industry, the following conditions must be met:

Obtained the qualification certificate of intermediate professional manager in China's catering industry; It is necessary to obtain a wide range of certificates for the examination of four courses of human resource management of catering enterprises, financial management of catering enterprises, information management of catering enterprises, and strategic management of catering enterprises.

The customer is God, no matter what, don't get angry with the customer.

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