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Two possibilities, the remote control is broken, or the circuit board inside the lamp is broken, find the dealer who bought the lamp to check it, you can get it for dozens of dollars, and if it is within the warranty period, you can also provide free warranty.
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This should be checked to see what the problem is, it may be that the switch is not signaling correctly or the chandelier cannot receive the signal, it is best to contact the seller of the chandelier to help you check.
Hope it helps=
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If the splitter is broken, it is not expensive to replace one.
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It should be a problem with the signal reception inside the lamp! Let the seller repair it!
One of the three-control originals inside is broken. It needs to be removed and replaced with a new one, which is cheap. If you don't want to change it, just remove it, wiring it, and the switch just controls all the lights.
HENGDA-HENGNIU Hello, it seems that you bai is indeed a layman, and the lamp beads are leaving the factory. >>>More
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If it is broken, the light strip is easy to have problems, and it can only be replaced with a new one.
Test with an electric pen, connect the electric one to the bottom, and connect the two without electricity to the upper two holes respectively.