What are the main internal control process nodes involved in the restaurant welcome position?

Updated on Restaurant 2024-08-07
1 answers
  1. Anonymous users2024-01-24

    1. Organize your appearance and appearance, and go to work with light makeup.

    2. Understand the order situation of the day.

    3. Do a good job of hygiene in the welcome area.

    4. Go to the designated position 5 minutes in advance.

    5. When the guest comes, take the initiative to ask if it is located.

    6. When leading guests into the restaurant, communicate with the waiter on duty.

    7. When leading guests, walk about 1 meter in front of the right side of the guest.

    8. When the guests leave the restaurant, the greeter takes the initiative to send the guests off and say goodbye to the guests with polite words. Master the volume and layout of the restaurant so that you can answer customer inquiries, arrange guests reasonably, and balance the workload.

    9. Answer the phone, make a good record of the restaurant reservation, and memorize the content of the reservation, and be responsible for the implementation.

    10. Lead the guests to the appropriate vacant seats, when the restaurant is full, you should patiently explain to the guests, and complete the check-in procedures for the guests, and when the guests leave, ask for opinions and maintain a good relationship with the guests.

    11. Assist the restaurant waiter to prepare before the meal and finish the work after the meal.

    12. Try your best to remember the names, habits, and hobbies of frequent customers, and provide personalized services to make guests feel at home.

    13. Help guests store clothes, hats, umbrellas and other items, and properly keep the items left by guests.

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