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Anonymous users2024-01-24sued Tmall at the Hangzhou Internet Court.
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Anonymous users2024-01-23You need to provide the order voucher purchased at that time, as well as the seller's proof of a three-year warranty, and then ask Tmall to protect your rights, if the evidence is sufficient, your rights and interests will be protected.
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Anonymous users2024-01-22There is no way.
It's past the after-sales period, and there's no way.
Go to them for after-sales and explain the situation. Let it be replaced with a new one, as long as it is not for human reasons, it is easy to deal with. If it doesn't work, complain about him on Tmall and let Tmall intervene.
Be cautious when shopping online for large pieces of furniture. First, the price is expensive. Second, it is inconvenient to transport. The third is after-sales trouble. Fourth, quality problems are generally more serious. Therefore, be sure to go to the brand's official website. Take Qumei Home Furnishing as an example, it is guaranteed.
This is the case when the raw material (i.e. before the furniture is made) is not dried enough, so that the furniture will crack in dry weather after it has been formed, and the thinner panels will crack and warp. The material of your dining table is in a state of high water content and water loss in a dry environment, and it will continue to shrink and crack. Since the merchant refuses to return or exchange, it is recommended to give them a deadline, and directly tell them that they will not return, and put these furniture pictures, brands, manufacturers, and sellers on the Internet, so that they can "prosper in business" and make consumers vigilant.
You can go to the physical store and ask, now many brands are doing online and offline, if it is genuine, the price of the general physical store is the same as Taobao, it is better to buy it in the physical store, and you can also see the real thing.