Whether the color difference of furniture is a quality problem is controversial

Ms. Wang specially brought a drawer panel to the store, and compared the color of the sample with the sample, it was found that the color of the sample was vanilla yellow, which was darker than the color of the drawer panel. On the grounds that there was a color difference in the furniture, Ms. Wang filed a claim for compensation from the merchant. Furniture dispute But the merchant explained that the sample Ms. Wang saw had been in the store for more than two years, and the color of the wood might change over time.

The merchant also believed with great certainty that even though the color of Ms. Wang's wardrobe was different from the sample, it was still vanilla yellow, but the sample was quite different from the old and new in the real thing, which was not a quality problem, and therefore rejected Ms. Wang's claim for compensation. Ms. Wang did not accept the merchant's explanation, and went to negotiate the refund several times, but was unsuccessful. The dispute between the two parties is whether the physical color of the furniture is different from the color of the sample, which is equivalent to a quality problem.

In mediating the dispute, the mediator of the Industrial and Commercial Bureau stated that the incident was caused by the color difference between the products provided by the merchant and the furniture samples displayed in the advertisement, and the consumer was not at fault. After negotiation, Ms. Wang received compensation for the wardrobe's two doors, drawer panels and other wardrobe components. It is understood that the finished furniture on the market is equipped with the "Furniture Product Instruction Manual", which can be used as a proof and tool for consumer legal rights protection.

However, there is a lack of unified national or industry standards for custom furniture. In terms of materials, colors, environmental quality, price, etc., the agreement is still based on the self-agreement between manufacturers and consumers, and there is less "yardstick" for handling consumer disputes. When consumers buy customized furniture, they should write specific information such as the model, style, material, color, whether there is damage, and delivery time of the furniture on the purchase agreement, so as to avoid "wrong goods" when delivery, and at the same time, it can also facilitate rights protection.