The wooden sofa I bought cost more than 5,000, and the beam I sat on in half a year broke, only to f

First, the content of the "three guarantees".

The term of "three guarantees" for furniture products is one year. Glass mirror mildew and fog for six months, the occurrence of active insect moth for two years, if there is a commitment to the enterprise according to the commitment, there are furniture standards according to the standard provisions, the treatment of furniture goods only enjoy the repair service. The "three guarantees" are calculated from the date of issuance of valid vouchers such as invoices.

Deduct the time occupied by repair and replacement.

The "three guarantees" of qualified furniture products sold are stipulated as follows:

1.Warranty: All quality problems belong to the scope of warranty.

2.Replacement: The same defect has been repaired twice and fails to meet the quality standard. The warranty period of the replaced product is recalculated from the date of replacement.

3.Return: During the warranty period, if the same defect still fails to meet the quality standards after two repairs and replacements, it cannot be replaced within the agreed period, and it is unqualified after inspection.

2. "Three Guarantees" service.

During the validity period of the "three guarantees", producers and sellers should provide "three guarantees" services. During the "three guarantees" period of furniture products, service fees (including materials, working hours, transportation and other fees) will be exempted, unless otherwise agreed by both parties.

6. Who accepts and who replies.

Consumers should refer to the written complaint. After receiving a written complaint from a consumer, the producer or seller shall reply within 7 days in accordance with the principle of "who accepts the complaint and who responds", and shall resolve it within 30 days after the reply or within the agreed time limit.

3. If the scope of "three guarantees" falls under one of the following circumstances, the "three guarantees" service is not implemented, and repairs can be charged as appropriate.

1.Damage caused by improper use, maintenance, or storage by consumers;

2.Damage caused by self-disassembly;

3.If there is no "three guarantees" certificate and valid invoice, it cannot be proved that the purchased products are within the validity period of the "three guarantees";

4.The "Three Guarantees" certificate number is inconsistent with the model of the repaired product or altered;

5.Exceeding the "Three Guarantees" period.

You can call the merchant to repair, maintenance belongs to a kind of after-sales service, if it is a regular store to buy, there is no problem, more than half a year to return should be unrealistic.

Hello, may I ask what you did in the end, I just bought a set of sofas for more than a month, and the beam is broken, I don't know how to deal with it.

Is there an invoice, and is it guaranteed for one year when I buy it?

Find the merchant and ask him to send someone to repair it.