What should I do if there is a problem with the furniture bought on Tmall and the complaint period h

1. Under normal circumstances, it is possible to go through the normal return and exchange procedures!! The condition is to communicate with the seller first! Yanshan!! If it still doesn't work, just complain or 11 See more answers.

I can only try to call 12315 to complain, there is no other way. At this time, the entrance to rights protection and the entrance to complaints have been closed, and it is useless to follow up on the comments.

Contact customer service to solve, as long as the quality problem has passed the complaint period, it can also be handled!

The problem with the sofa is not directly related to Tmall. Tmall does not inspect every product. Tmall is just a shopping platform.

It is recommended that you contact the merchant directly, you can find the page where you purchased the product at that time, even if it is off the shelves, there will be a snapshot of the product, you can see the product description when you bought it, if there is information such as the expiration date written in it, and your product is still within the expiration date, you can complain to Tmall customer service, if it is not possible, you can call 315 to protect your rights.

If the page shows that the warranty period is indeed 1 year, and the product you purchased has passed the expiration date, there is no way to protect your rights, and you can only see which step the merchant can do. Because you have already received the warranty information of this product by default when you purchase.

For furniture, it is recommended to buy from the entity, which is easy to cause damage in transportation, and the quality cannot be understood through online shopping. Eat a trench and grow a wisdom, next time you will buy it in a physical store!

Call Tmall to complain and ask, this furniture is different from FMCG, although this can not be evaluated, but the quality assurance still has to be managed.