Why do many customers always find fault with the restaurant waiter?

Updated on Restaurant 2024-06-13
5 answers
  1. Anonymous users2024-01-24

    Guests find fault with the waiter because they feel that the money they are paying is not commensurate with the service they are getting, including the food, in other words, they are not worth the money. At this time, what he wants to do is to fight for fair treatment. Logically, guests should follow certain paths to get the problem resolved, such as:

    1. Write your opinion on the restaurant's opinion book. Unfortunately, the restaurant does not provide a comment book.

    2. Reflect your dissatisfaction to the restaurant manager. For example, the table is not cleaned, which seriously affects the appetite; The waiter's expression is wooden, or his expression is hateful, which affects the mood of the meal; Serious food inadequacy, making you feel deceived; The waiter couldn't call for a long time, he couldn't get a toothpick, or the teapot was already empty. Wait a minute.

    The problem is that the restaurant does not have a manager, or the restaurant manager is completely different from the manager of the western restaurant, and he has no concept of exchanging services for money, so he will not listen to what the guests say.

    3. Complain to the management department. For example, report to the Industrial and Commercial Bureau that the portion of food is insufficient, or to report to the Health Bureau that there is a circle of oily black edges on the plate. Originally, this was also something that these departments were supposed to be in charge of, but it basically didn't work in my direction.

    So in the end, the only thing the guest can face is the waiter, because he can't go into the kitchen and talk to the chef about it. As an integral part of the restaurant, the waiter has become the only channel through which guests can communicate with the restaurant.

    As for why this is the case, the essential reason is that the distribution system of the dynasty is unreasonable. The guest spent 100 yuan, and it turned out to be worth 40 yuan worth of services including food. The remaining 60 yuan went into the boss's pocket, of which another 20 yuan was handed over to various relevant departments such as industry and commerce, taxation, health, and fire protection, which were supposed to be free services.

    If it is a cost of 100 yuan, you can give the waiter a monthly salary of 5000 yuan, then you can recruit a waiter who graduated from college, with high quality, good mentality, high salary, good mood and good expression. But it can only cost 40 yuan, so he can only recruit an illiterate waiter, and this illiterate person is innocent, and he can't understand what the problem is. So the essence is that the distribution system is unreasonable.

  2. Anonymous users2024-01-23

    A customer who has not been a waiter is not a good customer, and only when you have been a waiter can you experience the difficulty of a waiter. I don't understand why many people make things difficult for the waiter in order to highlight the so-called God? Everyone is equal, don't always look at people with colored glasses.

  3. Anonymous users2024-01-22

    Because they think the customer is God.

  4. Anonymous users2024-01-21

    It's okay to find trouble, pick bones in eggs, it's a thing.

  5. Anonymous users2024-01-20

    If you're sure it's finding fault, it's a guest outfit of 13.

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