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Anonymous users2024-01-24New employee training.
Product speech training: distribute the speech and explain.
Speech process: opening remarks - introduction of products - placing orders - stable orders Speech skills and precautions:
1. Remember the price; 2. Service in place;
3. The product is explained clearly;
4. Points of attention to the order: the address is detailed (some villages need customers to go to the town to pick up if they can't be delivered), the number should be left 2, the name should be left with the full name, and the phone should be called back to the customer service after getting the mobile phone to be opened by the customer service area and other matters.
5. Confirm the order;
6. Pay attention to the other party's cold scene, and be sure to interact more and communicate more.
Telemarketing skills training.
The current situation of telemarketing: telephone is an indispensable tool in today's business activities, but at present, telemarketing is not easy to do, first of all, people's vigilance has been improved, and people's attitude towards salespeople is not very good, and the phenomenon of "telephone filtering" in the company is becoming more and more common.
Purpose of Telemarketing:
Why do telemarketing?
1. Industry particularity: a, direct sales b, hidden c, indirect d, pertinent 2, concentrated advantages:
a. Telemarketing is the lowest cost business method.
d. You can break through the limitations of space and conduct business freely at any time.
3. The purpose of telemarketing is to promote sales. Telemarketing is a kind of communication between people, and it is necessary to pay attention to the etiquette of communication, and it is also a complex statistical psychology. Many of us tend to neglect to pay attention to etiquette in telephone communication, which can lead to communication failure. Telemarketing Environment:
1. Time of day: weather, time, reverse thinking.
2. Geographical advantage: the big environment: the environment in which you are in the small environment: your own environment 3. People: the other party and with themselves.
The master of telemarketing must be a smiling angel, and then transform into an infectious posture: sit upright, concentrate, and call customers to have confidence.
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The first time I heard that if you want to join, it is best to call and ask their company's customer service, and it is better to go after being sure.
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