What should I do if my restaurant encounters a bad review?

Hello, in the restaurant seems to be complex, make negative reviews.

It is like a "flood beast", and the catering news of DAO that is "sluggish" because of DU's negative evaluation has been frequently broken on the Internet. Therefore, F&B merchants are looking for a good way to allow restaurant operators to collect information about customers' real evaluation of the store, and at the same time, avoid causing damage to the restaurant operation due to some malicious negative reviews. Different from the explicit restaurant evaluation mechanism of Dianping, the evaluation feedback service provided by Dianping Micro Life is internal, and the evaluation questionnaire filled in by customers after eating is only open to the internal staff of the restaurant, not to the outside.

In this way, the restaurant not only collects the customer's impression and evaluation information of the restaurant, but also eliminates the operational troubles caused by bad reviews. The review feedback system function is also equipped with a caring negative review function for F&B merchants. For example, if a merchant sets a 3-star rating as the warning value for a negative review, when the guest's evaluation is 3-star or less, the review will be immediately forwarded to the mobile phone of the relevant responsible person, reminding the merchant to communicate with the customer as soon as possible, so as to avoid leaving a negative impression in the customer's mind and prevent the further spread of the bad review.

Flies don't bite seamless eggs, and there are bad reviews because your dishes are not in line with the taste, or unhygienic, poor service, targeted improvements, how else can you deal with them.