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Anonymous users2024-01-23When you see a guest coming, ask 'Hello, how many' (he is looking for someone or a few people or have already booked a table, then he will tell you) and then according to the guest's answer, take him to the appropriate location. If you don't find someone and don't make a reservation, you take it to the appropriate location according to the number of people he says and say 'Hello, is it okay here?' and so on. If he likes the location, then transfer it to him according to his requirements and the restaurant's allowable range.
The important thing to note here is that if there are more than 2 people coming, you don't have to ask, 'Hello, how many?' you have to be flexible and say, 'Hello, two?'
First reassure the guest, let him not get too excited, listen patiently to the reason for the complaint, try not to have an argument with the guest, according to his problem, just solve it.
Escort the guest to the predetermined position, and if the lady is to help pull the chair out. It's not a difficult job, but it requires a lot of attention to etiquette. In fact, this development can only depend on one's own future plans.
Try to mediate, and then isolate the two guests who have a dispute, and secondly, you can also let the guests who are traveling with you to persuade them. If you can't solve the problem, you can call the police.
Polite language, and then hand the guest the recipe with both hands, bend down slightly, look into the eyes of the guest, smile Then the action should be light, don't slam the recipe on the table, if you can, hand it directly to the guest but have the ability to see, wait for the person to be completely done, put away the clothes and bags, and do not answer the phone is Hu who hands over the recipe again, otherwise it seems that there is no eyesight, but it is best to hand over a glass of warm water when the guest looks at the menu, it will appear more thoughtful.
Smile and tell him to wait and go to your boss to deal with it.