How do you cook a waiter? What to look out for?

1.Good at talking. Restaurant waiters are a kind of direct customer service, so it is decided that they must be hospitable and outgoing, so that they can do a good job of promoting the restaurant's dishes and maximize income.

In the housekeeping department, the requirements are lower.

1. Be diligent. Work under the leadership of the restaurant manager, do a good job of table booking, zero point reception service and sanitation cleaning. Maintain the hygiene of the restaurant, 2. Seriously. Do a good job of preparing before the meal, check whether the restaurant equipment and tableware are in good condition, equip utensils in accordance with the requirements of the specification, arrange the table type, and beautify the environment.

3. Self-cultivation. Civility and hospitality. Do come to have a greeting, go to have a voice, smile service, and patiently answer the questions raised by diners.

4. Dignified and generous appearance. Pay attention to personal appearance, keep your clothes neat and tidy, loosen your hairstyle, stand upright, and smile.

5. Be strict with yourself. Strictly implement the service specifications and operating procedures, and grasp the timing of serving. Dishes are served in order according to the type of dish. It is necessary to accurately and clearly report the name of the dish, take the initiative to introduce the characteristics of the meal, and master the speed of serving.

6. Take the initiative to work, be careful, and be clever and eye-catching. After the guests finish the meal, they will issue a "meal list" and collect the meal fee in a timely manner according to the situation, and the billing unit should take the initiative to ask the relevant personnel to sign to avoid wrong receipt or "running the bill". Some guests in the restaurant will have the phenomenon of eating "overlord meals".

7. Strong sense of responsibility. After the guests leave, they should count the tableware and items in time and clean them. If you find that you have left something behind, you should hand it over to the restaurant director (manager) or the service desk and hand it over to the guest as soon as possible.

8. Be modest. Constantly summarize and improve in the service work, and tell the superior supervisor about the problems and opinions raised by the dining guests, and continuously improve the service work.

9.It is necessary to have a wide range of knowledge, especially in food nutrition. The guest asked if he could help. So that the guests feel that the waiters in this restaurant are self-contained. I had a good impression of the restaurant at home.

10.Have good psychological tolerance. Because you have to face both the guests and your superiors. If you don't do it well, you will be complained by guests and criticized by leaders. So have a good mental capacity.

It doesn't matter what you do, but you must be able to smile, you must smile and say hello when you see guests, do not rush to pass with guests, let guests go first, you must be polite to guests, service industries must be able to smile, be polite to leaders and colleagues, humbly ask colleagues for advice, you may not understand anything on the first day of work, but you must keep smiling at any time, there will be an old colleague to take you, don't be nervous to do it, everyone will have the first time to relax and do it well.

1) The clothing of the service personnel should always be kept neat and tidy, and the prescribed uniform should be worn when on duty, and a set of work clothes or waist girdles should be worn for tidying up work, so as not to stain the uniform.

2) After clocking in before opening, accept the roll call and work assignment, first of all, clean the work responsibility area spotlessly, and always maintain the freshness of the restaurant.

3) Count the tableware, replenish spare items such as condiments, etc., receive the menu and bills, understand the menu contents, listen to the boss's explanation, and welcome the start of the day's service work.

1) Speak standard Mandarin, be warm, polite, thoughtful, responsible, obedient to management, cooperate with the staff of the department, abide by the staff rules, and do their own work.

2) Proficient in service skills and cleaning standards, and keep all parts of the department clean, neat, fresh and elegant.

3) Stick to the post, not allowed to go to the irrelevant area to run around, chat, loyal to their duties, to ensure the safety of guests, frequent inspections, timely discovery of problems, solve problems, can not solve the problem immediately report to the superior.

4) Responsible for inspecting the operation of the equipment in each department, and reporting the maintenance project to the superior in time if problems are found.

5) Remind guests to take care of their belongings, do not reduce the service process stipulated by the department without authorization and make reasonable arrangements according to the requirements of guests.

6) When filling in the documents, the handwriting is clear, the writing is neat, and it cannot be omitted.

7) Find any leftover items, to immediately hand over to the minister or director, and then by the director to the main station lobby deputy manager for safekeeping and make a record for future reference, such as the guest claim, must be through the lobby deputy manager, please describe the characteristics of the item in detail (such as mobile phone, bp machine please tell the machine number to dial verification) to show a valid certificate and log in for the record, can be returned, if no one has received it for a long time, handed over to the company for another treatment.

8) The waiting time for guests to wait for service is limited to 60 seconds, which shall not exceed the specified time, and guests shall not be coldly treated.

9) When the guest arrives, he should greet him politely immediately and make reasonable arrangements according to the guest's requirements.