What to do if a guest loses something in the restaurant

Updated on Restaurant 2024-03-12
1 answers
  1. Anonymous users2024-01-23

    1. You can complain to the Consumer Council, because as the operator of the hotel, he did not let you protect your property safety while consuming.

    The relevant legal basis is Article 7 of the Law of the People's Republic of China on the Protection of Consumer Rights and Interests, which stipulates that consumers have the right not to have their personal and property safety harmed when purchasing and using goods and receiving services. Consumers have the right to demand that the goods and services provided by business operators meet the requirements for protecting personal and property safety. Usually, when you complain to the Consumer Council, the consumer meeting will require you to negotiate with the merchant, and the specific compensation result depends on the attitude of the merchant.

    If both sides do not make concessions, there is no way to enforce the Consumer Association.

    2. You can also file a lawsuit in the court, in addition to enjoying the rights of consumers as a consumer, I personally believe that another legal basis is the pre-contractual obligation in the contract law, from the beginning of your entry into the hotel, you and the hotel have entered the contractual relationship, and the hotel should protect the personal and property safety of the customer, that is to say, the hotel has violated the pre-contractual obligation based on the principle of good faith.

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