How to write the cashier workflow in a fast food restaurant

Updated on Restaurant 2024-01-27
1 answers
  1. Anonymous users2024-01-23

    1. When the waiter hands over the order menu to the cashier, the cashier should first check whether the number of people and the desk number on the menu are complete, and return it to the waiter if the record is incomplete.

    2. When the number of people and the number of the table are complete, start to enter the menu officially, first enter the customer bill number into the computer, and the cash register will automatically compile the bill number, which will be used by the guest when checking out; Then enter the number of guests, the table number, and the content and quantity of food and beverages ordered by the guests according to the computer menu keys.

    3. After the input is completed, you can wait for the guest to check out.

    4. Restaurant checkout single two: the first one is the financial one, and the second one is the guest one.

    5. When the guest requests to settle the bill, the cashier prints out the provisional statement according to the desk number reported by the restaurant service staff, and the hall staff should first check the bill and sign the name, and then settle the bill with the guest. If the person in front of the hall does not sign, the cashier should remind him or her to sign.

    6. If the guest pays at the checkout, the hall staff should take the two bills back to the cashier for summarization, and then return the second bill to the guest, and the first bill will be retained by the cashier.

    7. If the guest checkout is on the account, the hall staff will hand over the guest's account voucher to the cashier for the billing procedures, and the two bills will be handed over to the cashier for processing.

    8. When the guest presents the preferential card (or the hall management personnel give the guest a discount) at the checkout, the hall staff shall hand over the preferential card (or the signature of the management personnel) and the two bills to the cashier according to the procedures for discounting, if the hall staff only hand over one bill to the cashier, the cashier may not give it.

    9. When the bill is invalidated or modified, the relevant personnel should explain the reason for the invalidation or adjustment, and sign the name, and after being confirmed by the hall management personnel, the modification form and the invalid bill (two copies) shall be handed over to the cashier and sent to the Finance Department for audit and review.

    10. Due to various reasons, if the guest needs to delay the settlement, he must first ask the hall management personnel to approve the guarantee, and then transfer it to the accounts receivable of the Finance Department.

    11. The general manager and deputy general manager of the restaurant entertain guests or sales department personnel, and the internal bills must be used when entertaining customers with the approval of the leaders, and the bills shall be transferred to the finance department for audit and audit after the leaders sign them.

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