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Anonymous users2024-01-24Find a store manager, if he generally has a head of the relevant department, or a floor manager. There will always be someone in charge, and you can contact the salesperson at the time of the purchase first.
It is normal for employees to smoke in the toilet, and they can be politely explained.
Where did you buy it? If you are in this shopping mall, you can find the customer service service center of the furniture mall or the merchant to negotiate and solve the problem, and do the return and exchange processing; If there is a violation of the consumer agreement, you can complain to the Consumer Association for handling; Please adopt.
315 complaints, if you place an order on an online platform, then you can directly complain online and upload evidence or information in your favor.
The mall will not be legally responsible, she will only coordinate with you the sofa provider to solve the problem with you. What you are looking for is not a shopping mall, but a producer, operator, and seller of sofas.
You can negotiate this, theoretically if you return the goods like this, you will also have to bear a certain loss.