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Anonymous users2024-01-241. The cost performance of the sofa, the advantages and disadvantages compared with other brands, and the reasons why this product is suitable for customers, customers will listen to your shopping guide, and you can make money smoothly;
2. The material performance, characteristics, shortcomings, applicable environment, applicable population, etc. of each component;
3. After-sales service knowledge, such as what products to use for cleaning, good care, etc.;
4. Knowledge of emotion and psychology, quickly grasp the customer's taste level, what products need to be purchased, and the acceptable price level;
5. Knowledge of public relations, including communication etiquette;
6. Improvement of their own demeanor and temperament level.
First of all, you should have a good attitude, flexible brain, have a comprehensive understanding of your own products, understand some of the most basic home decoration knowledge, be able to answer with guests fluently, speak humorously and humorously better, promote not products, but yourself, a good sales, not to ask for customers, but to be friends with customers.
Answer 1: Have a clear understanding of the product characteristics of the sofa, whether the skeleton is strong, filling materials, resilience, etc.; When customers buy, they can introduce and judge according to each customer's point of concern, which can not only solve the customer's problems but also make customers trust 2. Understand the after-sales service guarantee of the sofa sold (dispel customers' doubts about purchasing) 3. The price of the sofa, according to the customer's chat, judge the customer's affordability, and recommend the sofa that is suitable for the customer's affordability 4. 5. Be patient with customers, care more about the needs of customers, and solve customers' doubts
When the basic information of the customer is obtained, the characteristics of the furniture and the needs of the customer are different, and the key points and methods of the introduction of furniture are not the same, but we must pay attention to grasp the key points of the introduction of furniture. >>>More
Summary. Introduce the raw materials, production process, manufacturer, and characteristics of each sofa. In addition, pay attention to the needs of customers and introduce them in a targeted manner, which will achieve better results. >>>More
Don't sell furniture This book is still pretty good.