Restaurant guest complaints: What can be done to reduce complaints

Different reasons and different treatment methods. But first it all starts with an apology!

First of all, you have to say sorry, give people a good attitude, and appease the emotions of the guests; Secondly, listen to the content of the customer's complaint, it is indeed the responsibility of the restaurant, apologize immediately, replace the dish immediately, or refund the customer, or solve it according to the reasonable request of the guest. Say a few more sorry words, it will make the guests embarrassed to pursue it again. Third, if there are guests who are unreasonable and make unreasonable demands, then they should also have a good attitude, still be polite, or in line with the principle of channeling the emotions of the guests and solving the problem reasonably. >>>More

Go directly to the boss, see what he says, it's really not good, so I went to the Health Bureau, to be honest, my family is a restaurant, and it has also been rectified once, hehe.

Such a stain cleaning method.

Rub with synthetic detergent. >>>More

What should the registrar do if a guest is drunk in a restaurant? >>>More