Restaurant ma tre d tre fan!

1: You need to be optimistic, take the initiative to communicate with employees, understand the voice, on the other hand, the charm of your leader is not enough, resulting in employees not appreciating you, as a leader to understand employees, not to use power but to work.

2: The customer is angry, there is a reason for him, be honest about his handling and attitude, compensate the customer for the service, and never believe the swear words of the customer's anger, because he is venting. With a kind heart and honest handling, we make the customer feel that we are really thinking about him.

3: Reflect which problems, we will improve our services in a targeted manner, old customers will reflect good service products, new customers may reflect bad service, but the product is good, and the new and old customers have certain influencing factors, the most important thing is that there may really be this kind of problem, customers put forward opinions we have the direction to do.

4: There are many skills in communicating with customers, don't ask about private things, don't ask about your home address, don't ask if you're married, don't ask if you believe in which religion, in short, change your way of speaking and communicating according to the customer's personality, and read more books by yourself, which is good for you.

5: The leader will always use his own handy, don't complain about him, just do your existing work, others don't appreciate you It's not his fault, but because you don't play enough, you don't let others reuse you, because this affects your work status In essence, you are murdering your own development process and your own mentality. Maybe he's testing you.

Break a leg. Bye. I am a food and beverage manager.

Why don't the members of the first group listen to your arrangement, is it because your arrangement is inappropriate, or you usually don't pay attention to someone's personality to arrange whether they are suitable for this job, if they use rebuttals and language to stab you, it means that the communication between you and them is not enough, and your subordinates and subordinates should also get along harmoniously, don't always put up a high position.

The second and third questions are the same.

Why is the guest arrogant and unreasonable, or even swearing, then you should check whether the taste and service attitude of your hotel or restaurant satisfy the guest, if the guest is not satisfied, not satisfied there, to be timely.

Processing, the guest is always God, the guest is right, the right is right, the service industry is angry, every detail of the guest should be paid attention to, including words and deeds, every action and every word in the language.

Fourthly, when the guests are satisfied with your food, you should also be humble, for example, if there are some aspects that have not been done enough, such as if you are polite.

Fifth, you should communicate more with your leader, explain what kind of work you are suitable for, and let your leader and you understand each other.

I wish you success every step of the way.