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Anonymous users2024-01-241 Active.
Catering practitioners should firmly establish the professional consciousness of "guest first, service first", in the service work should always be for the sake of guests, show an active and positive emotion, where the guests need, regardless of the share, after the discovery should be taken to solve it in a timely manner, so that the eyes are diligent, the mouth is diligent, the hands are diligent, the feet are diligent, and the heart is diligent, and the service work is done before the guests speak.
2 Passion. Catering employees should love their own work, love their service objects, serve guests like relatives and friends, be smiling, dignified and steady, kind language, full of spirit, treat people sincerely, have the spirit of helping others, and treat customers warmly everywhere.
3 Patience. Food and beverage professionals should be patient, not noisy, not bored, and kind when serving different types of guests. The service staff should be good at figuring out the consumption psychology of the guests, and should answer all the questions they ask patiently. And be able to listen to the opinions and suggestions of guests with an open mind, and do not shirk things. When there is a conflict with the guest, you should respect the guest, have strong self-discipline, be calm, and be patient and persuasive.
4 Thoughtful. Catering practitioners should do the service work meticulously, comprehensively, thoroughly. Before the service, the service personnel should make full preparations and make a detailed and thoughtful plan for the service work; When serving, you should carefully observe and find and meet the needs of guests in time; At the end of the service, the opinions or suggestions of the guests should be carefully solicited and timely feedback should be given to make the service work better.
1.Have a pre-dinner meeting every day, summarize the work of the previous day, arrange the focus of the day's work, and convey the instructions of the superior in a timely manner. 2. >>>More
A variety of couples' courses.
It seems to be more affordable. >>>More
Cashier, guests say welcome, statistics on how much money they make, etc.
In the past, there was a landlord who had a lot of land and found a lot of long-term workers to work, and the landlord built a number of unity buildings for the long-term workers to live in, and one day, the landlord's adviser said to the landlord: "The landlord, the long-term workers have a little money in their hands in recent years, and they live in your house and pay rent every month, which is not cost-effective, anyway, they will live forever, so you simply sell the house to them and call them --- Gong." >>>More
In fact, any restaurant activity is quite simple
Let me tell you a trick Push mode can make you enter the store with hundreds of customers every day! >>>More