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Anonymous users2024-01-24Be sincere to people, don't get angry easily, serve well, and I'm sure you will succeed!
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Anonymous users2024-01-23Quality service refers to compliance with industry standards or departmental regulations.
Under the premise of general practice, the services provided can meet the reasonable needs of the service object and the appropriate expectation value of the vertical car, and ensure a certain degree of satisfaction.
Different people have different understandings of the meaning of "quality service", but there is one thing in common, that is, quality service contains more than the usual and general service content and service satisfaction. The general understanding is "standardized service + extraordinary service = high-quality service", that is, high-quality service is a super-conventional performance on the basis of standardized service. Standardized service can make guests unable to be dissatisfied, while supernormal service is to make their own service more efficient on the basis of completing standardized service, or add some additional service content that is not involved in the standard service and provided according to specific circumstances.
Well, tell me what you actually did. Little by little, it can be reflected.
The importance of service and management.
There is no model text. The following is for reference, mainly write about the main work content, how to work hard, the achievements, and finally put forward some reasonable suggestions or new directions... >>>More
Personnel: the appearance of the staff, the service attitude of the staff, the timeliness of the staff's customer service, as well as the advice and guidance of personal diet in the service process, and the arrangement for customers. >>>More
This should be the name that has just become popular in recent years. >>>More
For example, in a western restaurant, a distinguished guest came. The appetizer was raw oysters. Generally speaking, raw oysters with CHABLIS is known to everyone, because it is a VIP, the waiter brought a bottle of good CHABLIS, GRADN CRU, and there is no problem in terms of service knowledge, but from the perspective of serving wine, although raw oysters are suitable for CHABLIS, but the noble pear, pineapple and other aromas of high-end CHABLIS will make fresh oysters become fishy and unpalatable, completely ignoring the relationship between wine and cuisine, so that even if it is a high-end wine, Guests won't be happy either. >>>More