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I've had this too, and I've been told to turn the switch off for 3 minutes and then turn it on, and you're changing the color too fast!
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There are two possibilities.
1 And the lamp was installed on the right side only.
2 Designed to look like this.
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This is the third gear, the first time it is milky white, the second time it begins to be light yellow, and the third time it is open two times at the same time, so it's normal, my family is like this, generally the second gear, warm color, watching TV is also comfortable, if you work on the first gear, the third gear is rarely opened, I hope to adopt.
If there is a problem with the segment, find the dealer to solve it, and it will not be easy to solve it.
Is the switch broken?
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Yes, but I don't know if you will. You go to the market and buy LEDs that are similar to yours, etc., and just cut off the broken ones and replace them. Note: The LED light is divided into positive and negative poles! Just switch the line if it doesn't light up.