A unit in the community reported that the toilet had water seepage from the ceiling, and asked the p

The cause of water seepage on the toilet floor can be caused by the quality of the toilet itself, or it can be caused by the decoration of the upstairs owner. Therefore, it is important to find out the cause first. When receiving such a request as a property service officer, you can handle it according to the following procedures:

1. Patiently listen to the owner's demands, inquire about the water seepage in detail, and record it in writing;

2. Submit to the relevant maintenance technicians, and the technicians will come to check to find out the cause of water seepage and determine the person responsible for maintenance;

3. Draw up a maintenance plan and determine the maintenance fund bearer;

4. Agree on the maintenance time with the owner and implement the maintenance;

5. Return visit and make a return visit record.

Let's take a look at the leakage first, if it is within the 5-year water quality warranty period, if it is not man-made, coordinate to find a developer to repair, if it is after the 5-year water quality warranty period, it is the responsibility of the upstairs, the property can help with maintenance, but the cost is generally upstairs, of course, if the property has this part of the cost, then repair it! Remember to make the problem clear, the owner's leakage has nothing to do with the property, and the quality problem is also the developer's, don't pull it on yourself! Provide free professional technical consultation for concrete waterproof leakage repair.

1: Toilet leakage is not covered by free repairs. 2: You can find someone to repair for the owner, and the costs incurred will be paid in full by the owner.