An example of a restaurant waiter s touch

Advanced deeds of restaurant waiters.

On January 4, 2008, a Ms. Zhang in Henan left the hotel after checkout, because there were other guests at the front desk, the waiter did not pay attention, and later found that there was a red wallet on the bar, waiters Li Jing and Xie Xiaopei called the manager on duty, opened the wallet and found that there were cash checks of 50,000 yuan and more than 2,000 yuan in cash and bank cards, ID cards, etc., immediately thought of contacting the guests, 2 hours later, finally contacted the guests by phone, because the guests had left Huaibei, Later, the guest asked a friend to come to the hotel to pick up the wallet and thank him in person.

One rainy night, an old lady came to the hotel and asked for a reservation. But all the rooms were full, and the waiter said apologetically, "I'm sorry, we don't have any empty rooms here."

The guests were about to leave, but Tang Ling, the waiter at the front desk, couldn't bear it, so she said to the guests: "If you want, you can live in our dormitory." The old lady was a little embarrassed, afraid of disturbing the waiter, Tang Ling said, I am on duty tonight, you can sleep in my bed.

Only then did the old lady settle down with confidence. The next morning, the old lady was going to pay the room fee, and Tang Ling said, no, this is what we should do. The old lady was very touched and praised our waiter for being the best.

The front desk waiter is a little different from the waiter in other departments, and if you don't pay attention to it, it will cause unnecessary trouble, such as: you can't show bad emotions on your face, and customers will think that you are coming for him. Therefore, the main desk service has practiced a body of skills, do not panic, do not be nervous, encounter unpleasant things, and then ask us to provide "smile service", it is really difficult to do so.

However, the particularity of service work determines that we cannot vent our emotions on customers. Our receptionists realized this truth, and they often said: When we come to the unit, we leave our troubles at home; When we got home, we left our worries at work.

We can't let our worries control our work and life.

Pick up the customer's items and return them proactively.

Pick up the customer's items and return them proactively.

Let's see what others have to say.

1. When it is understood that the guests have no appetite, the waiter quietly prepares a glass of appetizing orange juice and a plate of happy plum for the guests for free.

2. When the guest takes out the cigarette, the waiter will take out the lighter as soon as possible, try the flame first, and then light the cigarette for the guest with both hands in a nestle shape.

3. When the guest is drinking, the waiter will take the initiative to seal the guest's mobile phone with a ziplock bag to prevent the wine and soup from dripping on the mobile phone.

4. When you hear a guest calling to ask for someone else's phone number, the waiter will provide the guest with paper and pen as soon as possible and quietly deliver it to the guest.

5. When the guest said that he was unwell today and could not drink, the waiter quietly took the initiative to prepare a cup of hot corn juice for the guest for free.

6. The weather is hot, and the guests often feel the central air conditioning is cold when they dine in the hall, and the waiter will take the initiative to serve the guests with shawls.

7. When the elderly and children are met in the restaurant, the waiter will take the initiative to provide straws for the guests to facilitate the use of drinks.

8. When you encounter a baby meal in the restaurant, you will immediately provide a baby chair and baby tableware before the guest speaks.

9. When a guest in the restaurant reports that the lumbar spine is not good, the waiter will take the initiative to provide cushions for the guests.

10. When the elderly with impaired mobility come to dine in the restaurant, the waiter will take the initiative to exchange the chair with armrests for the guests and provide cushions for the guests, and provide the closest service in the following service.

11. When the guest has a cold during the meal, the waiter will go to the kitchen in time to make a cup of ginger tea for the guest and quietly give it to the guest.