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Talk to the staff. How things happened, why did they quarrel, where did the customer go overboard, and how to talk to the customer when they encounter similar problems.
If I'm a regular customer of the restaurant, I want the waiter to see me like a family member, and I feel very satisfied.
You can go to a few more middle-class Western restaurants and see how others serve them.
Do it well, just work instinctively.
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The customer is God, try to satisfy everything, and it is stupid to have a conflict with the customer. Enthusiasm is very important, recently I went to dinner, walked in and didn't come to say hello, I couldn't sit and couldn't come, so I just left, so he wouldn't just lose me a customer, supreme he lost my friends.