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The hotel is definitely responsible, but not the full responsibility.
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Hotels should be guaranteed in these areas.
This issue of compensation must go through legal procedures, and the injury is signed, and the determination of responsibility can only be determined after mediation by the court in accordance with the provisions of the law.
You can directly talk to the hotel's customer service, this should be compensated, sometimes not necessarily.
If you don't handle this problem well, you should call the waiter to open the door. >>>More
Where there is an objection to the value of the matter through negotiation, it shall be determined by the relevant departments.
Although you have not moved in, if you have already obtained the keys, the house has been completely handed over to you, and all the facilities are in good condition when it is handed over to you, it is your negligence in management, and it should be your responsibility if something happens. If the house hasn't been handed over to you yet, it doesn't matter much to you, foolishness.