Custom made furniture should not be returned within 7 days without reason .

The finished product can, but the customization cannot, and the customized ones are confirmed by a series of effect plates.

Since March 15, the newly revised "Consumer Rights Protection Law" (hereinafter referred to as the "New Consumer Law") has officially come into effect, allowing consumers to enjoy some new rights and interests, and for the home furnishing industry, some of these changes have also brought new constraints and hot topics. For example, the provision that online shopping platforms pay compensation in advance and return goods without reason within 7 days has timely supplemented the legal gap for consumers when shopping on online platforms, while the reversal of the burden of proof for rights protection, the inclusion of moral damages in the law, and the doubling of fraud compensation have further purified the consumer market.

Huang Jierong, general manager of Heung Kong E-commerce Company, believes that the new "Consumer Law" has a good effect on purifying the online shopping environment. "Although the requirements of the new "Consumer Law" for e-commerce seem to be harsh, they are not unreasonable. 7 days no reason to return, if there is a problem with the quality, the merchant must handle the return for the customer anyway, and the shipping fee is still borne by the merchant; If it is not because of the quality of the product, but because the customer does not like the color and style, the shipping fee for the return needs to be paid by the buyer.

Custom-made furniture should not be "returned within 7 days without reason".

Of course, no law can be perfect, and neither can the new Consumer Law. In the new "Consumer Law", we see that customized furniture is not included in the 7-day no reason to return or exchange. That is to say, if you receive a custom-made wardrobe cabinet or something, even if you are not satisfied, you can only accept it.

This is mainly due to the uniqueness of custom furniture, its size, details and everything are determined according to customer needs, if there is no reason to return, there will be no new buyers for customized products, only the manufacturer suffers. Therefore, the exclusion of customized products from the scope of "7-day no reason to return" is more to reflect the fairness of the law, which not only protects consumers, but also protects manufacturers. However, in various online shopping complaints, custom furniture is often the "hardest hit area".

Therefore, custom furniture can not be completely dusted without constraints, and it cannot be returned "without reason", but it is still possible to "have a reason". Consumers must indicate the specific size and detail requirements when buying customized furniture, and if there is a mistake, they can return or change the goods or make a claim in accordance with the contract.

In fact, we can see great progress from the new Consumer Law, which shows that the supervision mechanism has gradually become more perfect and more protective. However, the "Elimination Law" is only the bottom line, as a business should not only take the bottom line as the standard, but should discipline themselves with high standards, and work with the supervision department to promote the improvement of the "Consumer Law" and make the market more orderly.