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Anonymous users2024-01-231. Abide by the law, abide by the rules and regulations of the hotel, and obey the management and work arrangements of leaders and management personnel.
2. Love the collective. Love their work, study business knowledge diligently, and constantly improve the business level and service quality.
3. Consciously abide by work discipline and work and rest time, do not be late or leave early, ask the manager for leave if you have something, and do not call to ask for leave. Waiters are not allowed to change shifts without permission.
4. Warm service, polite hospitality, listen to the opinions of the guests with an open mind, patiently answer the questions raised by the guests, and shall not ignore the guests or treat the guests with their faces, and shall not quarrel or even fight with the guests.
5. Establish safety awareness, do a good job in fire prevention and theft prevention, and effectively ensure the personal and property safety of guests.
6. Take care of public property, save water and electricity, and ensure that the facilities in the room are in good condition and operate normally. Traces and damage that cannot be restored should be registered.
7. After the guest leaves, the waiter should quickly tidy up the room and check whether the items in the room are in good condition. The guest room should be hygienic, tidy, beautiful and generous at any time, and the lost things of the guests should be handed over to the front desk immediately, and the waiter shall not refuse to have them.
8. The waiter should open the door with a ticket, and it is strictly forbidden to open the door without a ticket, open the door without permission or collect cash from the guest without authorization, otherwise the waiter should pay the room fee for the whole room according to the standard.
9. Waiters should be neatly dressed, civilized in speech, behave appropriately, not allowed to wear slippers during working hours, not to string posts, sleep, eat snacks, and it is strictly forbidden to chase and fight, and make loud noises.
10. Without the approval of the manager, the waiter shall not accept the banquet of the guest, shall not accept the property of the guest, and shall not accept the invitation of the guest to dance, watch a movie, etc.
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Anonymous users2024-01-22Cuihua, sauerkraut :: Coming, uncle, you use it slowly
It must be that the hotel restaurant waiter is tired, and the hotel room attendant can generally clean up the room once a day. However, hotel restaurant waiters are responsible for a variety of dishes, and the hotel has a particularly high turnover of guests, so hotel restaurant waiters are more tired than hotel room attendants.
First of all, it is not recommended to be a waiter in a hotel! The hotel has long working hours and few days off! The salary is not high, (although some hotels have a good corkage fee). >>>More
Let me first tell you about an acquaintance's application. She went to our Portman Hotel (5-star) for the re-examination, and was originally preparing to apply for a hotel waitress job, and wanted to learn the management practices of the hotel from the basics. But the result was a big surprise to her - the examiners in the human resources department suggested that she do hotel PR! >>>More
It's hard to tell the difference, the important thing is that if you perform well enough, you will have room for development in any industry.
1.If not, you can recommend better and more affordable dishes to the guest than the one that doesn't have it, such as chatting with him more, anyway, it is the dish that he doesn't want him to order, or you can discuss it depending on the figure, and the fat guest can let him eat something light, instead of what he orders, and he thinks you have affinity. >>>More