How to deal with emergencies and customer complaints in restaurants

1.Increase customer trust in the store.

If the store can show good faith in handling customer complaints and solve practical problems for customers, it will increase the trust of customers when they come to the store.

2.It reflects the management weakness of the store.

Hu Yifu, a well-known middle and senior management training expert, said that the feedback from customer complaints can reflect the weaknesses of the company's operation, and make the store continuously improve, so it will be able to improve the performance of operation and management.

3.I can cultivate the basic customers of the store.

Through the effective handling of customer complaints, the gradual improvement of operations can build the relationship between customers and stores, and over time, cultivate basic customers for the company.

Principles for dealing with customer complaints.

Keep your mind calm and take matters into account. Be proactive, caring, friendly and helpful.

Listen carefully to customer complaints and confirm the real reason for the incident.

Put yourself in the customer's shoes and put yourself in their shoes.

Keep careful records and thank customers for their problems.

Grasp the focus of the problem and propose solutions.

Execute the solution.

Summarize customer complaints and deal with gains and losses.