Puzzles in toilet management based case study questions

The root cause of this problem should be that there is a problem with the company's organizational structure.

First, there is a lack of clarity in terms of rights and responsibilities. We can clearly see that although the administrative manager has the ability to deal with the problem, but does not have the right to deal with the problem, and at the same time, he has been repeatedly criticized by the superior because the problem has not been solved, which is obviously the embodiment of unclear rights and responsibilities.

Second, the company's authorization is insufficient. This indicates that there is a problem with horizontal communication in the existing organizational structure, which can be solved by the cooperation of both the managing manager and the engineering director, but since neither party has the right to respond, it needs to be reported to the superiors. It can be seen here that there is no right to respond to the problems that fall within the capabilities of both parties, and the company's system is not authorized enough.

Third, corporate culture. The current management trend is the humanization of management, and it is obvious that the company has not done this, and has not considered the problem for the employees, which is a problem of corporate culture.

Fourth, the communication of information is not smooth. It can be seen that the problems reported by both the managing manager and the engineering director, as well as the employees, have not been reflected to the top in a timely manner. However, the company did not give the corresponding authority to the subordinates, which led to the delay in solving the problem.

First, establish a sound information feedback system, so that senior managers can receive timely and effective information reflected at the bottom, such as suggestion boxes, regular employee meetings, etc.

Second, it is recommended that a management humanistic corporate culture atmosphere should be promoted throughout the company to ensure that managers at all levels can clearly understand and accept this point of view.

Third, improve the structure of the company at all levels, clarify the responsibilities of each other, and appropriately give subordinates the right to make decisions.

The root of the problem lies in the lack of an effective mechanism for the company to solve the problem. Generally speaking, no matter how well managed the enterprise will produce problems in the process of operation, the problem itself is not terrible, the terrible thing is not to pay attention to the problem, perfunctory, and lack of effective mechanism to solve the problem.

The correct approach is to immediately activate the solution mechanism for the problems found, investigate the causes of the problems, formulate effective measures and put them into practice, and finally evaluate the effect of solving the problems.

A trivial matter affects several levels of management, and it has not been solved, because the general manager did not adopt the solution proposed by the manager of the administrative department and the engineering director of the group, and did not instruct them to propose an alternative, but abruptly stopped, and it was not resolved, resulting in the problem always unresolved, always existing, and continuing to have a negative effect until it was presented in front of the chairman. For a problem that has exceeded the authority and ability of the relevant functional departments, the senior management of the enterprise must personally come forward to solve it, but the general manager has not given the final solution, so the general manager must take responsibility.

For this problem, the enterprise should follow the general solution procedure: first by the administrative manager together with the group engineering director in the scope of the responsibilities of both parties to solve, if beyond the processing capacity and authority of the two, should develop a solution to report to the general manager, by the general manager to solve, if the general manager does not agree, the general manager can set up a processing team, and then study a new solution, but must not be put on hold because the proposed plan is unreasonable, this is the biggest mistake, as long as the problem is not solved, It is there and has a negative effect until there is a significant loss. If the general manager forgets or ignores it, as a subordinate, it should be the responsibility to remind the general manager that the problem has not been solved, and the general manager cannot let it go.

Our department has also encountered similar problems, which have been solved after the following improvements:

BAI can add a temporary DU water tank (lifespan: as long as zhi does not destroy hard force for 20 years) DAO within 1000 yuan.

Change the controller of the toilet flush to a timed flush, for example: once every 15-30 minutes for more people and once every 1 hour for less people.

Other manpower arrangements.

All the people involved in the case did wrong because of their actions; Everyone is right, or because of their actions. Including the governor and you, me. dkkdkkdkdkkdkdkdkkdkdk