Custom furniture after sales?

Hello, the general installation workers enter the door directly and quickly carry out the installation work, and some consumers' cabinet doors are crooked and twisted, etc. In many cases, this is not to blame the workers, some dealers will give the installation workers over-the-top tasks, in order to hurry, the workers will also appear to rush to make do with the mentality, which leaves a hidden danger.

When there is a problem, it is difficult to protect rights.

Except for a small number of dealers who are more standardized, most dealers do not issue product descriptions to consumers to clarify warranty responsibilities when selling furniture, nor do they take the initiative to introduce after-sales service matters to consumers. In order to attract consumers, some furniture dealers make a promise of "lifelong maintenance", but it is often a show, and it is difficult to fulfill.

There are "special provisions" in the furniture contract for customized goods, which make consumers feel that it is not reliable to buy.

The terms of the contract regarding custom furniture feel a bit loose and not practical to buy. Mr. Gao, who has the same experience in customizing furniture as Ms. Xiao, said that businesses should take custom furniture more seriously, and the terms in the contract should be stricter. Is that really the case?

For this reason, Beijing Youth Daily "Guangsha Times" found a sales contract in the home furnishing market, from which it can be seen that the "attitude" of the contract towards "non-customized goods" and "customized goods" is indeed different.

It is more obvious that if there is a quality problem within 90 days of non-customized goods, consumers can choose to repair, replace or return the goods for free; Customized goods (such as cabinets, doors and windows, custom-made furniture, etc.) in addition to standard accessories (such as electrical appliances, gas stoves, etc.) in addition to the quality of the part of the quality problem, in principle, can only be repaired and can not be returned, but after the repair can still not restore its normal function, to be returned.

In this regard, Zhou Kaijun told us that general repair and repair is a normal phenomenon for custom furniture, as long as the brand deals with it in time. Usually, when the brand is unable to solve the quality problem of the customized product itself, the consumer has the right to request the return of the goods, but if it goes to that point, it shows that the brand's product problem is not small.

Ms. Xiao's experience still baffles us. It is precisely because the general furniture sales contract is "open to the net" for custom furniture, and there is no hard and fast rule of "no reason to return and exchange", therefore, custom furniture seems to have the opportunity to deal with problems less actively, otherwise, Ms. Xiao will not be able to be tossed for so long. Therefore, some consumers say that "customization" can not be a reason for businesses to cheat, and the furniture sales contract should not be changed in the direction of protecting the interests of consumers in the direction of customizing furniture?

Generally, custom furniture companies have after-sales service, if there is an after-sales problem, you can directly find the manufacturer

Generally, before placing an order for custom furniture, it is necessary to ask the manufacturer's after-sales policy, and then the regular brand can directly contact the manufacturer's after-sales 400 phone, and there will be a special service standard process to implement.