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Anonymous users2024-01-23Grooming and appearance should be dignified and generous, warm and polite hospitality, uniform uniforms and work number plates during work. Wearing jewelry is not too flashy, makeup is not too heavy, and the nails are not too long and too decorated.
1. When meeting guests on the road, they should take the initiative to greet warmly and give way. Treat guests with a natural, generous, steady, enthusiastic and polite attitude, greet guests with a smile, and use honorifics. Do not judge people on the basis of skin color, race, creed, or clothing.
2. When talking to guests, you should stand upright, pay attention to politeness, do not look left and right, bow your head or raise your head and cross your waist, listen to the conversation of the guests attentively, do not grab words with the guests, do not interject halfway, do not argue with the guests, do not force the words, talk in a measured manner, the tone should be gentle, and the language should be elegant.
3. Obey the leadership arrangement and do a good job with due diligence. Do not make loud noises, talk and laugh when working, do not affect the work of others, strictly abide by post discipline, and abide by work discipline. Pay attention to work efficiency, and get things done every day.
4. Daily punctual attendance, late for less than 10 minutes is normal, more than 10 minutes for late. Leaving work early is considered an early departure. If you are late for more than 30 minutes, you will be treated as absenteeism for half a day.
More than two hours will be treated as absenteeism for one day. Employees who do not take leave to work in the future will be treated as absenteeism and will be deducted two days' wages per day.
5. Employees can take four days off every month, and the office should be notified in advance when the public holiday is taken, and the public holiday shall be arranged by the head of the department. For other holidays, you need to fill in the "Employee Leave Slip" and sign it to the office by the manager.
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Anonymous users2024-01-22How to speak as a front desk manager.
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Anonymous users2024-01-21According to different types and different grades, the management is different.
Friend, is the following what you want?
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