-
Anonymous users2024-01-23Six Commitments of Service;
I'm ready.
1.I am ready for excellent service
Smiling, positive work attitude).
I have prepared a uniform and chest.
I'm ready to help my colleagues.
I predicted it in advance.
2.I have anticipated the needs of our guests and are prepared for them.
Provide them with excellent service.
Because I know where I am on the journey.
Empathy) I communicate cordially.
3.I communicate by observing the smiles of my clients, the eyes they look in, and calling them by their names. Communicate with body language. I use pleasure, off.
Loving tone communication.
specific language, name).
I understand it all.
4.I am familiar with the hotel's amenities and services, and I am familiar with the surroundings of the hotel in order to provide the right directions and information.
ribbon, think of yourself as a consultant)
I stay happy.
5.I like to pay attention to what customers expect me to do, and I am happy to provide services that I don't use when I reach out to customers and colleagues.
No". I am grateful.
6.I thank my clients and invite them to come back. I thank my colleagues for their joint efforts.
Ten high-quality and good conditions that excellent employees should have.
1.Know the hotel's goals, values (brand).
creed, and the scope of their work.
2.Try to address guests by their last name. Anticipate the needs of the guests and bid farewell to the guests warmly and cordially.
3.During the work period, the facilities and equipment should not be used privately, and the guests should be the first priority in any action at any time, place.
4.Guaranteed to smile and greet your guests and staff who are three meters away from you. Let the guests on the phone hear your smile.
5.In order to meet the needs of customers, make full use of the rights given to you by the hotel and ask for help from your superiors.
6.Constantly recognize the shortcomings of the hotel, and put forward your suggestions for improvement to make the hotel's service quality more perfect.
7.Actively communicate, eliminate bias between departments, and don't shift responsibilities to other colleagues.
8.Treat every complaint as an opportunity for improvement.
9.Uniforms should be clean, neat, and well-fitting. Shoes should be polished, and the appearance should be dignified and generous. You should be confident when you take up your post.
10.Take care of the hotel property, and report for repair in time when the hotel facilities are damaged.
Grooming standards: hair, ornaments, face, hands, shoes and socks.
Personal hygiene: brush your teeth frequently, bathe frequently, change clothes frequently, wash hands frequently, and check frequently.
Five slogans:
1. Speak with honorific titles 32313133353236313431303231363533e78988e69d8331333366303730 with a stable attitude; >>>More
The six basic skills are as follows:
1. He must act according to the manager's instructions. >>>More
The kitchen is said to be fire from the five elements, and it can be used as a fixed orientation reference for its design according to this characteristic. 1.The kitchen is auspicious in the north of the house, and the north belongs to the water, so it is called "water and fire", which makes the kitchen yin and yang balanced, and the house is peaceful. >>>More
Call the local urban management department to complain, and the noise pollution of the restaurant is under the control of the urban management department. At present, all parts of the country are polluting the political catering industry, and you can directly complain.
An electric frying pan heats up a metal object by means of electromagnetic waves, but by eddy currents generated in the metal by a high-frequency magnetic field, the metal is heated. The electric stove wire of the electric wok does not produce much radiation and is not harmful to the human body. Whether it is an induction cooker or an electric frying pan, the largest external radiation is infrared heat radiation, but this is also beneficial and harmless to the human body. >>>More