How to resolve a conflict between a restaurant waiter and a guest

<> it depends on what caused the conflict, if it is because the food is served too slowly, you can add a few more waiters, speed up, and patiently explain to the guests that there are too many guests today, for which I apologize. If there are duplicate dishes in the serving menu, whether they are served to the customer's table, you can check with the customer first, and if the verification is indeed less, you can indicate to the customer that the dish will be served as soon as possible. If the customer does not accept it, you can only be patient with it, it is best to ask the manager, you can consider giving the customer a small gift.

Of course, the price of the gift should not be too expensive, nor too low, the manager agreed, and the natural problem was solved. If the customer gets the gift, he is naturally in a good mood, if it is a problem with other services, it is a waiter problem, and he can do his best to maintain the legitimate demands of the customer, and there is really no customer satisfaction, so you can ask the manager to solve it. This depends on the specific situation of the matter, and it should be handled flexibly, but it should be fair and fair.

Reassure the guests first and understand the reason. Some guests may be unreasonable, unforgiving, or deliberately finding fault. It is necessary to have sufficient evidence in the face of such customers, and it is best if the restaurant has surveillance.

It's better not to come here in the future, and they don't deserve respect. If it's the waiter's fault, then apologize, educate well, and save the restaurant's image. You can't let someone else ruin the reputation of the restaurant, and if you apologize sincerely, it can still have a good effect.

When there is a conflict with a guest, you must immediately take the initiative to face the guest's complaints, stabilize your emotions first, temporarily hand over the current work to the relevant personnel to deal with it, and deal with the guest's dissatisfaction without hurrying.

Both the customer and the waiter have a positive attitude, but both parties are unhappy because of the waiter's bad service method or the customer's bad words. At this time, there is an imbalance in the psychology of consumers. Once something happens to a customer before or during a meal, many waiters will habitually say, "That's not me, it was the waiter on the previous shift" is not right.