What etiquette knowledge should a good restaurant waiter master

To the guests: welcome and farewell long mouth, smiling, patient. Apologize sincerely.

It's normal to be criticized by the leader, summarize your shortcomings, and make yourself better next time.

The boss will not scold people casually, if everyone in his subordinates does a good job, it is too late for him to be happy.

Hospitality is divided into basic links such as welcoming guests, serving cigarettes, offering tea, and sending off guests.

1) Etiquette for welcoming guests.

If you know in advance that there are guests visiting, you should clean the courtyard in advance to welcome the guests, and prepare tea sets, smoking utensils, drinks, etc., and you can also prepare fruits, sugar, coffee, etc. according to your family conditions. Guests should go out to meet them in advance when they arrive at the appointed time.

When guests come to their homes, they should be warmly received. If you wear underwear and underwear at home, you should change into plain clothes, even if you are very familiar with them. When guests enter the house, they are first invited to sit down, and then they are served tea, cigarettes, and sweets.

When serving tea and serving candy trays, you should use your hands to peel candy paper, peel fruit peels, and light cigarettes on behalf of guests.

2) Etiquette of cigarette salutation.

Tobacco salutation is a custom of modern family hospitality in China, and it is a etiquette that cannot be ignored when entertaining guests. In addition, smoking is generally not allowed to female guests.

3) Tea ceremony.

Wash the tea set beforehand. When pouring tea, it is necessary to grasp the amount of tea. As the saying goes, hospitality should be "light tea full of wine". The so-called light tea, that is, it is better to pour the tea into two-thirds of the cup.

Serving tea is also a etiquette that should be noted. According to the traditional customs of our country, both sides should serve tea to the guests. For cups with ear, it is usually used to grasp the ear with one hand, hold the bottom of the cup with the other hand, and give the tea to the guest, and then say:

Please use tea" or "Please drink tea". Do not pinch the rim of the cup with your fingers and serve it in front of the guest, as it is neither hygienic nor polite.

4) Etiquette for send-offs.

When the guest leaves, he should generally stay politely. If the guest wants to leave, he should wait for the guest to get up and then get up to see him off, and the host should not stand up as soon as the guest says he wants to leave. Drop-offs should generally be delivered to the gate or alley.

Some guests often bring gifts, and we should respond to them when we send them off, such as expressing our gratitude, or asking them not to bring gifts again in the future, or thanking them accordingly.

Be able to speak all polite words.

Smile at everything.