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Anonymous users2024-01-23Marketing-oriented service and management model.
1. Operation management model.
Foothold on the front end. Decisive terminal.
Based on the front end is based on shopping malls and various brand stores, providing customers with an elegant and comfortable shopping environment, dazzling.
Brand goods, smiling and enthusiastic etiquette services, honest and open-minded guidance of consumption, so as to achieve the purpose of arousing customers' desire to buy and forming transactions. The decisive terminal is to complete the transaction through on-time delivery with quality and quantity, and high-quality etiquette delivery and installation services.
The winning terminal is essentially the satisfaction of the decisive customer and the test of our integrity. Under normal circumstances, customer satisfaction.
The degree is formed at the end of the terminal.
The winner of the terminal wins the world, good products, good brands will affect the product brand if there is no integrity and good service.
The value of its own and the bad reputation will naturally reduce repeat customers, affect sales, and reduce profits. On the contrary, good integrity and good service, even if the business is not a first-line or second-line brand, it can also win the terminal and win the trust and best satisfaction of customers.
Meaning. 2. Ten management support systems.
fire safety management; shopping mall environmental management;
property and facility management; Merchant decoration management;
brand structure management; merchant sales management;
after-sales service management; Code of Conduct Management;
marketing campaign management; Performance appraisal management.
It should be the kind of booth rented in the large furniture city, then find a host leader who has a good relationship with you and can manage things, emphasizing that the personnel are in the other party's shopping mall, we can't look at the employees every day, and we can't fully see their daily performance, so we must rely on the shopping mall to strictly manage our employees - in attendance, hygiene, service attitude, daily behavior (whether the various violations that do not conform to the daily code of conduct such as collusion and homely conversation), which can make your management more direct and effective. >>>More
I don't know what you're talking about, rules and regulations? Corporate culture? Staffing? It's hard to tell. >>>More
There are many software in terms of purchase, sale and inventory, and Kujiale home software can bring personnel savings, introduce more customers, make management easier and more intelligent, and ultimately bring more profits to the store.
The business policy and philosophy cannot be generalized, depending on the positioning of each business.
As far as I know, furniture shopping malls generally use the basic salary plus commission, which salesman does the list even if it is whose commission, according to the sales of the shopping mall to calculate a commission ratio, how much sales reach according to how much commission, such as sales of 10 200,000 mention, 20 300,000 mention, the higher the achievement, the more enthusiasm of each shopping guide. If you are a furniture store, you can also learn about the easy-to-manage furniture sales management software, which is specially made for furniture stores, and has the performance statistics function of shopping guides.