What should I do if the sofa encounters a complaint that the customer s goods are not good to sell

1. The process of complaining.

When a customer calls or complains directly, we must pay attention, care and listen carefully. We are to show compassion, understanding, and humility throughout the process. Restate the customer's problem while understanding the problem, so that the customer can fully feel how much we care.

Listening is an art, and from listening you can discover the real needs of your customers and thus gain important information on how to deal with complaints. When we listen to customer complaints, we must first stay calm, listen with a cordial and kind attitude, and ask questions to customers appropriately to determine what the problem is, so as to show that you care. Don't rush to explain, as this will anger the customer.

And be polite throughout, show sincerity in accepting the customer, and don't have any impatient emotional reactions.

2. Sincerely help users solve problems.

User complaints, indicating that there are still loopholes in the work, indicating that some of the user's requirements have not been taken seriously, everyone should understand the user's feelings, strive to identify and meet their real needs, and help the user solve the problem with sincerity. Only in this way can we win the trust and goodwill of users and help solve problems.